FAQs
1. Are the products sold on ShopMedicubeUS authentic?
We strive to source genuine Medicube products from trusted suppliers and authorized distribution channels whenever possible.
2. What are the most popular Medicube products?
Some customer favorites include:
- Zero Pore Pad
- Collagen Night Wrapping Mask
- Deep Vita C Ampoule
- Triple Collagen Toner
- AGE-R Booster Pro
- AGE-R ATS Air Shot
- PDRN Pink Peptide Serum
3. How long does shipping take?
- USA: 3–7 Business Days
- International: 7–14 Business Days
4. Can I track my order?
Yes. Once your order has shipped, we'll send a tracking number via email.
5. Can I return opened skincare products?
No. Due to hygiene and safety standards, opened or used skincare products cannot be returned.
6. Do you ship internationally?
Yes. We ship to many countries around the world.
7. What payment methods do you accept?
We accept major credit cards, debit cards, and secure payment methods available during checkout.
8. What should I do if my package is delayed?
Shipping carriers occasionally experience delays. If your tracking hasn't updated for several days, please contact us for assistance.
9. What if my order arrives damaged?
Please email shopmedicubeus@gmail.com within 48 hours of delivery and include photos of the damaged item and packaging.
10. How can I contact customer support?
Email us anytime at:
We usually reply within 24–48 business hours.