Return & Refund Policy
Return & Refund Policy
Customer satisfaction is our priority at Medicube.
Return Window
Returns can be requested within 14 days after your package has been delivered.
Return Requirements
Products must be:
- Unused
- Unopened
- In original packaging
- Include all original accessories (if applicable)
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened skincare products
- Used beauty devices
- Final Sale items
- Gift cards
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Refund Processing
Once your returned item has been inspected, refunds will be processed within 2–5 business days to your original payment method.
Shipping charges are non-refundable unless the return is caused by our error.
Contact
Email: shopmedicubeus@gmail.com
Website: shopmedicubeus.com